Tamiko M. is a member of VSP's Provider Services Team.
“Thank you for calling Dr.’s Keddington and Kalra. This is Andrea. I’m so glad you called; how can I help you?”. That’s how I’m greeted by Andrea when calling a San Diego area optometric practice. So happy I called – really? What a way to set the stage. I can hear her smile through the phone. And she walks the talk. I’ve visited the practice, met with the staff, interacted with a doctor – everyone follows through on the expectation that Andrea sets. The doctors and staff don’t take their patients and business partners for granted.
Andrea from Drs. Keddington and Kalra.
At VSP we take service seriously. In my work in Provider Relations I meet with doctors and their staff members regularly. The most common feedback? “You guys provide great customer service!” (or some similar comment). The service that our providers receive from our Customer Service Representatives sets the bar high for me. Customer Service is my Andrea – they frame the expectations that providers have of me. In these difficult economic times, more than ever, I know that I can’t afford to take the loyalty and hard work of our providers for granted.
I’m glad there are “Andreas” on my team. Does your business have an Andrea? Tell us about her (or him!).
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