Archive for the ‘Uncategorized’ Category

VSP awarded “Innovator of the Year” for advanced customer service

lgo_verintVerint Systems, Inc. named VSP Vision Care its 2010 “Innovator of the Year.” The honor, designed to recognize workforce optimization (WFO) professionals, focuses on new approaches to today’s customer service operations, and programs and initiatives that advance the customer experience.

VSP utilizes Verint’s Impact 360 Workforce Optimization software as an enabling solution to help foster a performance culture grounded in four key areas: systems, service, value and people. “Delivering world class service to our members and doctor network are vital to VSP’s success and core to our culture,” said Laura Costa, Chief Operating Officer, VSP Vision Care. ”With workforce optimization and speech/data analytics, we’re able to think about our business in new ways. Beyond savings, this approach is yielding impressive results through increased customer satisfaction, deeper insight into customer service representative efficiency and productivity, and enhanced coaching, training and performance.”

With this new software, VSP has improved its contact center handle times, customer service representative (CSR) availability and shift scheduling—efficiencies that have resulted in roughly $3 million in savings in year one alone.

VSP & Dillards Provide Services to Our House in Little Rock!

Little Rock-based Dillard’s partnered with VSP Vision Care on August 23 to bring a state-of-the-art 45-foot mobile eye exam clinic to Our House, a local shelter for working homeless families, to provide a full day of comprehensive eye exams and complimentary eyewear to the families and children in need. See the Mobile Clinic in action!

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VSP Eye on Diabetes Campaign in Topeka

The VSP Eye on Diabetes campaign has made its way to Topeka, KS, the second stop on the campaign trail. VSP Dr. Diana Carriger spent some time with the local NBC affiliate, KSNT 27, Wednesday morning to discuss the campaign and upcoming charitable outreach event that will happen today, Friday, July 30th, in partnership with the American Diabetes Association, Kansas State Optometric Association and the Kansas Diabetes Action Council.

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Remembering our fallen soldiers on Memorial Day

We encourage you to take a moment and honor and express thanks to those whose lives have been lost while serving in the miltary. In honor of Memorial Day, here are a few posts from the VSP blog that discuss soldiers and veterans.

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Illinois Teacher’s Makeover Story; Her Transformation ‘Revealed’

Guest Blog: Today’s entry comes to us from Emily Morris, an account manager in Columbus, Ohio with VSP Labs.

Emily M. is an account manager with VSP Labs

Emily M. is an account manager with VSP Labs

Gina Finley, a teacher from Mt. Morris, Illinois, was recently awarded with the makeover opportunity of a lifetime.  Friends and family nominated Gina for a full makeover provided by NBC Channel 13 in Rockford, Il, as part of their Reconstruction Zone: Makeover Contest.  For the last two months, Gina has undergone a complete makeover, including dental work, a personal trainer and weight loss regimen, hair/makeup, and…new glasses!

Dr. Susan Penner, a VSP provider at Comprehensive Family Eyecare in Illinois, contacted VSP Labs to share Gina’s story. Gina and Dr. Penner had picked out a flattering new Marchon Airlock frame, provided by Marchon, and VSP Labs stepped in to donate some great new lenses and anti-reflective (AR) coating to complete Gina’s new eyewear. What better an option for Gina than our VSP Reveal free form lenses for her big reveal?  With optics by Carl Zeiss Vision, VSP Reveal offers the latest in free form lens technology, allowing a truly customized lens to be created for each patient and their unique vision needs.  In addition, Gina’s new lenses were also treated with VSP Unity Elite AR coating to complete the look.

“I feel like they brought all the beauty from the inside to the outside,” Gina exclaimed during her reveal, Friday May 21st.  Everyone at VSP Labs wishes Gina the best as she moves forward in her life with a new look. We hope she enjoys her new glasses and entire new look as she begins to see herself in a whole new light!

You can watch Gina’s ‘reveal’ by clicking on the image below  as well as clips throughout her entire makeover process.

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NBA Rookie of the Year Tyreke Evans Partners with VSP Global to Promote Eye Health

 Guest post from Tyreke Evans:

I’m very excited to announce that I’ll be working with VSP to help raise awareness about the importance of eyecare. Being named “Rookie of the Year” was a huge honor, but it took a lot of hard work and dedication, and most importantly, good vision.

VSP is dedicated to provding the highest quality eyecare and eyewear, and since basketball is a game that’s all about vision, I’m proud to represent them on and off the court. I’m encouraging you to get your eyes checked regularly because maintaining healthy vision plays an important part in everyone’s life.

We have some exciting things coming up so be sure to follow VSP Vision Care on Twitter and Facebook to get the latest news on our activities.

Rookie of the Year Tyreke Evans with VSP Global CEO Rob Lynch.

Rookie of the Year Tyreke Evans with VSP Global CEO Rob Lynch.

Editor’s note:

About Tyreke Evans

Evans plays professional basketball for the Sacramento Kings and was named Rookie of the Year last week. He’s the fourth rookie ever to average 20 points, 5 assists and 5 rebounds per game. The only other players to accomplish this were Oscar  Robertson, Michael Jordan and Lebron James.

Martin Luther King, Jr.

Build the DreamThe month of April marks the 42nd anniversary of the death of Dr. Martin Luther King, Jr. The vision of Dr. King is one that resonates with us here at VSP in that he dedicated his life to the idea that America’s true strength lies in its diversity of talents and global relationships. As a company committed to inclusion, diversity and respect for all individuals, Dr. King continues to be an inspiration in what drives our continued success and furthers our corporate citizenship through our charitable outreach programs.

After many years of fundraising to create a National Memorial commemorating his life and work, the memorial is only 10% away from reaching its goal. This memorial will honor his life and contributions to the world through non-violent social change.

For more information, including how to donate, go to http://mlkmemorialnews.org or www.Facebook.com/MLKNationalMemorial

Are you thinking about your eyes?

Are you keeping healthy vision top of mind? Many Americans are conscientious about scheduling their dental care, visiting their dentist every six months. Others remember to change the oil in their car oil every 5,000 miles. Why should getting an annual eye exam be any different?

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Today marks the beginning of a two-year public awareness campaign from the Think About Your Eyes Coalition, designed to help us all remember the importance of an annual eye exam. The Coalition, formed in March by Essilor, Luxottica and VSP Global, launched the first of its television and radio advertisements throughout the country to help raise awareness of how eye exams not only protect your sight, but also deliver preventative health benefits like early detection of chronic diseases such as diabetes.

The advertisements (see the TV ad below) focus on a variety of eye health issues, and urge viewers to visit www.thinkaboutyoureyes.com for more information on healthy vision, as well as a tool to locate a local eyecare professional and schedule their annual eye exam.

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You can also connect with Think About Your Eyes on Facebook, Twitter, YouTube and Flickr. The Coalition will be putting on some exciting awareness events in the coming months, so be sure to check the social media channels to see what’s coming up. Help us spread this important message and remind your friends and family to schedule their annual eye exam today!

A Celebration of Extraordinary Giving

Jill N. is a member of VSP's Corporate Public Relations team.

Jill N. is a member of VSP's Corporate Public Relations team.

The title of the event alone provides insight into why VSP Vision Care is aligned to the esteemed Morehouse School of Medicine (MSM) located in Atlanta, Georgia. The dinner, emceed by CNN Weekend Anchor, T.J. Holmes, was the third annual for the Hugh M. Gloster Society and VSP is proud to be a supporter of the Gloster Society since it was established in 2007.

Founded originally as a part of Morehouse College in 1975, MSM became an independently charted institution in 1981 and was the first medical school established at a Historically Black College and University in the 20th century. MSM is among the nation’s leading educators of primary care physicians. Notable MSM trustees and alumni include former U.S. Surgeon General, Dr. David Satcher, and current U.S. Surgeon General, Dr. Regina Benjamin, who appointed Dr. David Rutstein, another MSM alumnus, as Acting Deputy Surgeon General.

Deputy Sugeon General Dr. Rutstein

MSM is dedicated to improving the health and well-being of individuals and communities; increasing the diversity of the health professional and scientific workforce; and addressing the primary health-care needs through programs in education, research, and service, with emphasis on people of color and the underserved urban and rural populations in Georgia and the nation.

With VSP’s mission aligning so closely it makes for exciting opportunities for the two organizations to compliment and support each other in their commitment to increasing Americans’ access to quality eyecare and health education through raising public awareness that preventative care, knowledge and thorough care are keys to staying healthier.

A Tear Worthy Gift…

Niki M. is a VSP Mobile Clinic Operations Manager.

Niki M. is a VSP Mobile Clinic Operations Manager.

 Participating in the Sacramento Black Expo at the Sacramento Convention Center in February has been a blessing in many ways. Our first day started off just like any other convention, we drove SeeLia into the convention center safely and perfectly angled her in our booth for the festivities to begin. We had the prize wheel a-spinnin’, multiple job opportunities displayed, a gorgeous frame display with both Altair and Marchon sunglasses, an interactive and fun kids table, a table with some of our plan information, and of course, SeeLia set up as a back drop open for exams and tours. 

 We were able to secure a VSP doctor for the first afternoon. The rest of the time, we handed out VSP Mobile Eyes® gift certificates that VSP pays for to provide qualified people to receive no-cost eye exams and glasses from a local VSP doctor’s office. Usually when we participate in these types of events, we don’t find many people who qualify, but due to the recent changes in Medi-Cal, coupled with the bad economy, many people qualified and were in need of exams and new glasses. 

We did eye exams onboard the first day for about three hours and then handed out over 80 gift certificates during the rest of the time. While all patients were remarkably grateful, I personally experienced three patients come to tears in thanks. Coming to tears actually doesn’t even describe it, I should say crying in thanks and praise. Two of the ladies were from a church group and were so amazed that VSP would offer this type of service to people in need.  They said they have been contacting people from all over the area to find help and they couldn’t find anyone offering services that didn’t involve some sort of weird catch.  Neither one of them had an eye exam for a long time (one was about 5 years and one was over 10 years ago!). So, I think they were both impressed and amazed at VSP’s generosity.  So blown away in fact, that both started crying and grabbed me to give me a giant hug and really let me know how important this gift was to them.

 All experiences touched me, but the last woman’s story really touched me. Now, my mom always told me that you can’t judge a book by its cover, but it was a little hard with this young woman. She walked in looking like someone I wouldn’t normally think would meet our guidelines. She looked well put together, dressed in khaki’s and a blazer jacket nicely matching. She appeared to be in her late 20’s or early 30’s and was very modest, having a hard time asking for help. When I shared with her the gift certificate program, she dropped her jaw and asked how she could qualify for one. She explained to me that she had lost her job over two years ago and has been having a very hard time finding a new job; she also mentioned that because she is a single woman, without children, she is having a hard time finding anyone who will help her with any type of assistance in the meantime. When I told her that there were no hidden fees and this gift certificate would get her a completely free eye exam and glasses, she couldn’t believe it and started crying right there in the exam room in front of me. I could tell she was embarrassed to cry and she even stepped to the side to hide her face from me and ask for a second to gain her composure. 

 This last story really hit me hard for numerous reasons. First of all, she wasn’t expecting a free hand out and she was so sweet and kind about the whole thing and in total shock that we would do something like that. Finally, it had also occurred to me how easily the two of us could have been in each other’s situations… 

I think we all went home that night feeling very blessed and incredibly grateful for VSP’s generosity….